Client Information

First time visit?

No appointment is necessary! You are welcome to walk into our Bremerton campus at 5455 Almira Drive NE or you may choose to call 360-405-4010 for more information regarding your first appointment.

First appointment hours:

• Mondays, Tuesdays, Wednesdays and Fridays from 8:00 am to 4:00 pm, except holidays.
• Thursdays from 9:30 am to 4:00 pm, except holidays.

Your first visit may be up to two hours as our staff meet with you to determine your medical necessity and financial eligibility for our services. During this time you will:

• meet with a staff member who will gather basic information from you and work with you to complete necessary paperwork
• meet with a Mental Health Professional who will talk with you about your concerns and determine if you meet medical necessity for our level of care

We may also recommend additional assessments for substance use treatment and psychiatric services.

If your visit is for a child, and you are a parent seeking to enroll them in services, your child must be present during the visit.

If you are not eligible for our services, our staff may provide you with other local and/or regional referrals and/or information.

Scheduling a next appointment

If you meet medical and financial eligibility for our services, a date and time for your initial appointment with your new care coordinator and care team will be given. Your appointment will be within 14 days of your first visit with us.

What to bring to appointments:

• A copy of your insurance/Medicaid card
• A photo ID
• Any pertinent mental health, substance abuse records or information regarding previous outpatient or inpatient care.
• A copy of any:

• parenting agreement
• IEP
• legal guardianship
• durable power of attorney

If you or someone you care about is in behavioral health crisis

If you or someone you care about is suicidal, in immediate danger due to their mental health status or because of drugs or alcohol, get immediate help by calling the Volunteers of America Crisis Call Line at 1-888-910-0416.

KMHS is an approved provider for Medicaid/Apple Health. Currently KMHS contracts with the following Medicaid Managed Care Organizations:

• Molina
• Optum/United Healthcare
• Amerigroup
• Coordinated Care (foster care).

If you do not have insurance, our navigators can assist you with determining if you are eligible for Medicaid Managed Care and support you in making an application. You may also apply for coverage through Washington Healthplanfinder.

The Clinical Records Department is trying to meet the many requests being received during the COVID-19 crisis.  KMHS staff are working diligently to prioritize and expedite requests as quickly as possible.  We appreciate your understanding and patience.

Contact our Clinical Records Department, open 8:00 am to 5:00 pm, Monday through Friday.

If you wish to obtain copies of medical records, please call or fax your request to our Clinical Records department. Requests may take up to 14 calendar days to process.

Phone: 360-415-3940

Fax: 360-373-0917

Please note that except for requests by a client for their own records, in order for KMHS to release records to any party, including medical providers, we must have a KMHS Authorization to Release-Obtain Information Form signed and on file.  Links to these forms can be found in English here, en Español aqui.

If you are a provider or other party sending medical records or client information to KMHS, please fax documents to the Clinical Records department at 360-373-0917.

KMHS privacy policies address the collection, use and disclosure of information about individuals we serve by maintaining reasonable safeguards to protect the integrity and confidentiality required by Washington State and Federal Law (46 CFR §164 and 42 CFR part 2). Click KMHS Notice of Privacy Practices to view this document.