Client Information

Prevent Spread of COVID -19!  For your health and to reduce community spread of coronavirus:

  • If you have concerning symptoms of illness such as a fever, cough, or shortness of breath and think you may have Coronavirus or COVID-19, please do NOT show up to your scheduled appointment.  Call 360-373-5031 to reschedule your appointment. You will be asked if you have immediate needs to be addressed.
  • New Clients wishing to begin services can temporarily call in and conduct their screening and intake over the phone.  Please call 360-405-4010 for more information.  Walk In First Appointment services are still available. However, if you have concerning symptoms of illness such as a fever, cough, or shortness of breath please do not come in until you are well. If your need is urgent, please call the Crisis Line at 1-888-910-0416.
  • To reduce spread of COVID-19, we are restricting visitors from all of our campus Inpatient Facilities and Outpatient Services until further notice. No visitors are allowed at the Adult Inpatient, Keller House, Crisis Triage Center, and Pacific Hope and Recovery Centers until further notice.  Please note:  The KMHS Youth Inpatient Unit is temporarily closed to reduce community spread of COVID-19.  Please call the VOA Crisis Line at 1-888-910-0416 for youth who may be in need of Youth Inpatient Unit services.
  • Student at our Madrona Day Treatment School?  As per Governor Inslee’s orders regarding school closures due to the COVID-19 crisis, Madrona Day Treatment School is temporarily closed until further notice.  Students and their families will be contacted when the school is able to be reopened.
  • If you have general questions about Coronavirus (COVID-19), Washington State Public Health has set up a hotline from 6:00 AM to 10:00 PM: 1-800-525-0127, press #

First time visit?

No appointment is necessary! You are welcome to walk into our Bremerton campus at 5455 Almira Drive NE or you may choose to call 360-405-4010 for more information regarding your first appointment.

First appointment hours:

• Mondays, Tuesdays, Wednesdays and Fridays from 8:00 am to 4:00 pm, except holidays.
• Thursdays from 9:30 am to 4:00 pm, except holidays.

Your first visit may be up to two hours as our staff meet with you to determine your medical necessity and financial eligibility for our services. During this time you will:

• meet with a staff member who will gather basic information from you and work with you to complete necessary paperwork
• meet with a Mental Health Professional who will talk with you about your concerns and determine if you meet medical necessity for our level of care

We may also recommend additional assessments for substance use treatment and psychiatric services.

If your visit is for a child, and you are a parent seeking to enroll them in services, your child must be present during the visit.

If you are not eligible for our services, our staff may provide you with other local and/or regional referrals and/or information.

Scheduling a next appointment

If you meet medical and financial eligibility for our services, a date and time for your initial appointment with your new care coordinator and care team will be given. Your appointment will be within 14 days of your first visit with us.

What to bring to appointments:

• A copy of your insurance/Medicaid card
• A photo ID
• Any pertinent mental health, substance abuse records or information regarding previous outpatient or inpatient care.
• A copy of any:

  • parenting agreement
  • IEP
  • legal guardianship
  • durable power of attorney

If you or someone you care about is in behavioral health crisis

If you or someone you care about is suicidal, in immediate danger due to their mental health status or because of drugs or alcohol, get immediate help by calling the Volunteers of America Crisis Call Line at 1-888-910-0416.

KMHS is an approved provider for Medicaid/Apple Health. Currently KMHS contracts with the following Medicaid Managed Care Organizations:

• Molina
• Optum/United Healthcare
• Amerigroup
• Coordinated Care (foster care).

If you do not have insurance, our navigators can assist you with determining if you are eligible for Medicaid Managed Care and support you in making an application. You may also apply for coverage through Washington Healthplanfinder.

The Clinical Records Department is trying to meet the many requests being received during the COVID-19 crisis.  KMHS staff are working diligently to prioritize and expedite requests as quickly as possible.  We appreciate your understanding and patience.

Contact our Clinical Records Department, open 8:00 am to 5:00 pm, Monday through Friday.

If you wish to obtain copies of medical records, please call or fax your request to our Clinical Records department. Requests may take up to 14 calendar days to process.

Phone: 360-415-3940

Fax: 360-373-0917

Please note that except for requests by a client for their own records, in order for KMHS to release records to any party, including medical providers, we must have a KMHS Authorization to Release-Obtain Information Form signed and on file.

If you are a provider or other party sending medical records or client information to KMHS, please fax documents to the Clinical Records department at 360-373-0917.

KMHS privacy policies address the collection, use and disclosure of information about individuals we serve by maintaining reasonable safeguards to protect the integrity and confidentiality required by Washington State and Federal Law (46 CFR §164 and 42 CFR part 2). Click KMHS Notice of Privacy Practices to view this document.

We are here to serve you

Kitsap Mental Health Services believes that diversity, inclusion and fairness are central to our mission. Kitsap Mental Health Services (KMHS) is a non-profit community mental health center providing inpatient and outpatient programs and services to children, families, adults and seniors. As a recipient of Federal financial assistance, KMHS does not discriminate against any person on the basis of gender, race, color, creed, religion, national origin, sexual orientation, disability or age in admission to, participation in, or receipt of the services under any of its programs and activities, whether carried out by KMHS directly or through a contractor or any other entity with which KMHS arranges to carry out its programs and activities.

People with mental health problems can get better and many recover completely.